Chris How – Medium

Chris How
in
UX Collective

When planning a workshop start with the stops

Get more out of your workshops by giving the attendees a break.

4 min readOct 5, 2023

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A horizontal row of Post-it® notes in between timed activities is one with ‘time for a 15 minute break’ written on it.

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Chris How
in
Bootcamp

Supporting your customer support staff with internal service design

Are your frontline staff wrestling with poorly designed digital tools held together with fragile processes?

7 min readAug 24, 2023

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An illustration showing the growing gap over time between the quality of digital tools your staff choose to use and the digital tools you provide them.

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Chris How
in
UX Collective

Starting design work in a spreadsheet

In the early phases of a project a spreadsheet can be a more useful design tool than Figma.

7 min readApr 17, 2023

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A spreadsheet showing all of the images on a website in a scrollable list

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Chris How

How picking low-hanging fruit can sour your design effectiveness

Achieving quick win after quick win. What’s not to get excited about? The paradox of digital teams relentlessly chasing quick wins is that…

6 min readOct 12, 2022

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Ripe cherries hanging from the branch of a fruit tree

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Chris How
in
Bootcamp

Can you count on what you measure?

My inbox is full of meaningless metrics.

4 min readApr 4, 2022

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Chris How
in
Bootcamp

Google search operators and syntax for UX desk research

Desk research is a key way to get to know a client and what’s happening in their world. Search engines provide a series of useful, if…

2 min readSep 22, 2021

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Google search operators and syntax for UX desk research

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Chris How
in
Prototypr

Futures, features and fixes — Setting your product team up for success

Successful and sustainable digital products come from a blend of innovation and iteration. Yet most design teams and their digital product…

7 min readJul 26, 2021

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Diagram showing the circular movement of a digital team through three activities; futures, features and fixes

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Chris How
in
Clearleft Thinking

Remote research: Around the world in a day

It’s 7pm in the UK. I started my day talking to someone in Tokyo, before moving to Manchester, and I’ve just finished up in San Francisco…

4 min readJun 8, 2021

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A map of the world with lines from the UK to major cities five continents

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Chris How
in
Bootcamp

Getting to know you. Getting to know all about you.

Starting a project with a new client is both exciting and daunting, especially in a sector you haven’t much experience of. I’d like to…

2 min readJan 28, 2021

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Screengrab of the free to use and share client immersion checklist

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Chris How
in
Clearleft Thinking

When the going gets tough, the tough get training

Just because your training budget has stopped doesn’t mean your training should. Instead of making cuts to staff training, I want to…

5 min readAug 18, 2020

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When the going gets tough, the tough get training

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Chris How

Chris How

Head of Experience Design @clearleft & Co-organiser of @uxcampbrighton. Insatiable curiosity for people, design and tech. Recovering Post-it note addict.

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