Diagram showing the circular movement of a digital team through three activities; futures, features and fixes
Digital products need teams tackling ‘fixes, features and futures’

Successful and sustainable digital products come from a blend of innovation and iteration. Yet most design teams and their digital product roadmaps are out of balance.

Start-ups over-index on big and new ideas at the cost of accumulating design and technical debt. Established organisations play it safe tending to focus…

Nathan Dumbleo on Unsplash

Just because your training budget has stopped doesn’t mean your training should. Instead of making cuts to staff training, I want to suggest some alternative and cost-effective ways to achieve similar results.

In times of economic uncertainty, one of the first things to get cut and last to get reinstated is the training budget. Upskilling staff is often perceived as an unjustifiable expense. A luxury, an extra, a perk only to be rolled out during the good times. …

A handful of things in life are inevitable. On this list you’ll find taxes, death and — if you work in a project team — having more ideas than you have time to deliver.

Whether creating products or services, working for an agency or for an in-house team, the list of potential features and ongoing fixes is always outpaced by the available time to explore, build and release them.

In ‘Good Strategy. Bad Strategy’, Richard Rumelt says sagely: “strategy is at least as much…

Chris How

Principal UX Consultant @clearleft & Co-organiser of @uxcampbrighton. Insatiable curiosity for people, digital design and tech. Recovering Post-it note addict.

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